Local Office Address::
3520 Destination Drive, Appleton, WI 54915 (Not a payment center)
Local Office Address::
420 E. Northland Avenue Appleton, WI 54911
Local Office Address::
2580 W Mason St, Green Bay, WI
Local Office Address::
1825 Witzel Ave, Oshkosh, WI
Customer Service Number:
920-738-3160 (Appleton/Fox Cities)
Customer Service Number:
920-496-2040 (Green Bay)
Customer Service Number:
920-233-2700 (Oshkosh)
Customer Service Number:
800-236-1704 (Toll Free / Rural Areas)
Website:
Time Warner Cable - Wisconsin
Support E-Mail:
timewarnerwi@twcable.com
Service Type:
Cable
Services Offered:
Television
Services Offered:
High-Speed Internet
Services Offered:
Phone Service
Pros:
- Local office and customer support
- Easy and affordable to service multiple TVs
- Set-top boxes not required for standard channel viewing (ch. 2-99) or local HD channels and DTV subchannels via digital TV with QAM tuner
- Easy to modify services
- Availability of television, Internet and phone services together
- No contracts or commitments required, though are available to lock in pricing
- On-demand programming
- Music Choice all-digital music channels
- High-definition movies, special events and select programming available on demand
- No need to purchase equipment
- Service not generally affected by weather conditions
- Features WBAY and WPNE digital subchannels
- Internet service not limited by proximity to main office
- Availability of CableCard technology for third-party devices like TiVo HD
- HD DVR expandable by use of approved external hard drive device
- Analog cable service easy for seniors to use with only their television
- Installation, addition of cable outlets free or very inexpensive (depending on situation)
Cons:
- Service, price increases widely viewed as expensive
- Wait times for support sometimes long
- Installation, service call scheduling windows typically 2-3 hours
- Installation, service technicians sometimes third-party contractors
- Fewer high-definition channels than satellite and telco services
- No NFL Network
- Not all local channels available in high-definition
- Set-top box channel guide is antiquated and clunky
- May impliment Internet usage caps in future
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Fox Cities TV is an independent blog and member-driven community based in Green Bay, Wisconsin and serves the Northeast Wisconsin area, including Green Bay, Appleton, and Oshkosh. TV lovers can come here to learn about what's happening in local (and national) television, interact with other TV viewers and express their opinions.
Perhaps mention that they
Perhaps mention that they call it "digital cable" and the first 100 channels are analog and will stay analog even after 2/17/09. What is meant by an "advanced fiber network" anyway? Do they have battery back-up for the phone? How about HSIA is shared by the neighborhood........not all channels on all TV's.........shall we go on?
Has Time Warner managed to
Has Time Warner managed to reduce the amount of "Channel Not Available" messages when trying to access their Switched digital channels? I'm tempted to move back because the basic service is included with my apartment so I'd only need to pay for a box. For me at least, if I can't access the channels when I want to, the service isn't worth paying for so that's why I'm curious. So has it gotten better, or just worse with these latest channels? Thanks.
I haven't seen "Channel not
I haven't seen "Channel not available" for the last few months. I did when twc started adding HD channels last summer.....
Time Warner is Horrible
Time Warner is Horrible .............Avoid.........Turbo is great though!!!!
Navigator was installed
Navigator was installed today. I didn't ask for it but I got it and I HATE IT. So, I have two options...In fact you all have the same options:
Sign up with Direct or Dish TV and you're guaranteed not to have to learn a brand new program every other month that messes up all of your connections no matter what they tell you. OR another choice is downgrade your current programming choice. When I turn in my box into my local Saco, Maine office, I'll have maybe 20 total stations, no more digital, no more pay per view since you will no longer have a cable box that needs replacing periodically becaused it breaks down continuously. In fact my box is broken as I write this and it's only 7 month old and the box is only about 4 months old !!!! They should fix the basics before they initiate new programming. It's a pain. They have been announcing this "Navigator" as the best thing since mom's apple pie. It's more like "mud pie". So like the comment made above my comment, "Time Warner is Horrible......avoid it at all cost unless U enjoy pulling your hair completely out trying to figure out this horrible mess called "The Navigator" in my opinion. Thank you for listening to me. This is my opinion to this horror and I'm sure there will be many more that will hate this "change" as much as I do.
Marcel A. Bertrand
Biddeford, Maine 04005-2383
Has DISH or DirecTV ever
Has DISH or DirecTV ever changed software? I find it unlikely that they haven't in past -- or won't in future -- change their software. Jumping services doesn't 100% guarantee you'll be problem free. I know people who absolutely loathe DISH Network because their service goes out frequently half the year where they live, so it's a pretty big blanket statement to say one provider's better than another. It varies person to person and situation by situation. I, for one, have gotten used to Navigator and like certain new aspects of it compared to the old system. I may be more adaptable to technology than most, however.
That said, it's not that Time Warner decided to go to Navigator for the heck of it. The change, as I understand it, was the first step towards bringing forth advanced features down the road. Not everyone's going to like change, obviously, and switching providers is certainly an option. I, for one, would change to satellite or AT&T as a last resort because I find their service and terms very restrictive, and not worth whatever amount of temporary price break. If you find Navigator too difficult to use, by all means switch.