Charter Communications

Charter Icon
Local Office Address:: 
79 S. Main St., Clintonville, WI
Local Office Address:: 
644 Hillcrest Dr. #4, Waupaca, WI
Local Office Address:: 
3315 S. Lincoln Ave., Two Rivers, WI
Local Office Address:: 
165 Knights Way, Fond du Lac, WI
Local Office Address:: 
1623 Broadway Ave., Sheboygan, WI
Local Office Address:: 
2312 Continental Dr., West Bend, WI
Customer Service Number: 
888-438-2427
Service Type: 
Cable
Services Offered: 
Television
Services Offered: 
High-Speed Internet
Services Offered: 
Phone Service
Pros: 
  • Easy, affordable to service multiple TVs
  • Set-top boxes not required to service every TV
  • No contracts or commitments
  • On-demand programming
  • Music Choice all-digital music channels
  • No need to purchase equipment
  • Service not generally affected by weather conditions
  • Features WLUK in HD
  • Features WBAY and WPNE digital subchannels
  • Internet service not limited by proximity to main office
Cons: 
  • Some view service, price increases as expensive
  • Far lowest high-definition channel lineup in area, relative to telco and satellite rivals. Far fewer than Time Warner Cable.
  • Slow rollout of new high-definition channels
  • No NFL Network
  • Not all local channels available in high-definition
Local HD/DTV Channels: 
WBAY-DT1 (ABC)
WBAY-DT2 (Storm Center 2)
WBAY-DT3 (Retro Television Network)
WFRV-DT (CBS)
WLUK-DT (FOX)
WGBA-DT (NBC)
WPNE-DT1 (PBS)
WPNE-DT2 (The Wisconsin Channel)
WPNE-DT3 (The Create Channel)
National HD Channels Available: 
A&E HD
Animal Planet HD
Big Ten Network HD
Cinemax HD
Discovery Channel HD
Discovery HD Theater
ESPN HD
ESPN2 HD
Food Network HD
FS Wisconsin HD
Golf Channel HD
HBO HD
HD Net
HDNet Movies
HGTV HD
History HD
MLB Network
National Geographic Channel HD
Palladia (unformatted)
Showtime HD
Smithsonian Channel HD
Starz HD
TBS HD
Movie Channel HD
TLC HD
TNT HD
Universal HD
USA Network HD
Versus HD
1.942855
Average: 1.9 (35 votes)
Your rating: None

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Anonymous's picture
 #

this service is abslutluy

this service is abslutluy terrible. we have it based in clintonville and all the chanels freeze during the sunniest of days, every day. Its terrible. The prices are very high, and its my guess that if time warner came into this area they wouldbe millionres. charter is horrible beyond all means. i advise you to stay away from charter!

 
Anonymous's picture
 #

The pixelation of channels

The pixelation of channels is usually due to low quality coaxial in the home...not the cable plant.I suggest you demand better cable line from charter.

 
Cable Deals's picture
 #

I agree. I actually have

I agree. I actually have Time Warner myself and I had the same pixelization issue. I called an they installed a new jack and rewired the coaxial cable from the main cable line. Problem is all gone! Anyhow, this usually isn't a signal problem but a wiring problem.

 
calandra's picture
 #

Charter stinks!!! stay far

Charter stinks!!! stay far away. From the worst customer service on the planet [outsourced of course] to grossly overpriced services to constant bill mistakes through overcharging- Charter is a complete circus, they turn off your service when you are not late with your bill, verbally abuse customers, argue with customers regarding their bills [the grossly overpriced error filled bills] with accents so heavy you cannot understand them. They falsify their prices and absolutely will not give you the full price after your promos end- you literally have to verbally beat them to get the actual rate out of them (if even then) As soon as I find a replacement, they are sooo gone.

 
Anonymous's picture
 #

For what you get in price vs

For what you get in price vs other sources, yes...overpriced. You must be assertive with service requests. Took us 4 techs to finally get most of our problems solved (required updated wiring - the first 3 techs put bandaids on, while #4 had been with the company for years and actually had pride in his work - spent hours working on our system and finally got it right). The "trick" to working with service: Don't blow up on them - its like dissing the cook before your food arrives - you might feel better at the time, but you may not get all you could have!). If you let them know you have the option to switch elsewhere for equil or less cost, and ask what prices might be available to tip the scales back to them, you can usually get your costs dropped a bit on a 12 month promotional basis. Keep in mind this as well: your account has notes attatched. Act like a jackass today, and anyone in the future that pulls up your account will know about it. Functionally, you will start out at Jackass status and you will have to prove otherwise to your next tech/rep. If you are assertive but understanding - and even nice - the people down the way will see that as well, and it will go better for you as you negotiate.

 

Recent Comments

Willscary: I would be happy with the main HD channel and a single EDTV (DVD quality) widescreen sub-channel. The bandwidth needed for widescreen EDTV would not be enough to seriously affect the quality of the...
on Is WBAY getting backlash for dumping RTV?
Thursday, February 2 @ 9:47 am
Mark: If you look at the Wikipedia pages for RTV and MeTV, RTV has been losing affiliates lately while MeTV has been expanding nationally to 120 affiliates. RTV's programming comes mainly from Sony TV and...
on Is WBAY getting backlash for dumping RTV?
Wednesday, February 1 @ 4:55 pm
Mark: Any broadcaster around here doing more than three channels full time is a pipe dream. WPNE had 5 but only three ran programming at any one time while the others were dark. When a change is made in...
on Is WBAY getting backlash for dumping RTV?
Wednesday, February 1 @ 4:46 pm

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