Charter Communications

this service is abslutluy terrible. we have it based in clintonville and all the chanels freeze during the sunniest of days, every day. Its terrible. The prices are very high, and its my guess that if time warner came into this area they wouldbe millionres. charter is horrible beyond all means. i advise you to stay away from charter!

The pixelation of channels is usually due to low quality coaxial in the home...not the cable plant.I suggest you demand better cable line from charter.

I agree. I actually have Time Warner myself and I had the same pixelization issue. I called an they installed a new jack and rewired the coaxial cable from the main cable line. Problem is all gone! Anyhow, this usually isn't a signal problem but a wiring problem.

Charter stinks!!! stay far away. From the worst customer service on the planet [outsourced of course] to grossly overpriced services to constant bill mistakes through overcharging- Charter is a complete circus, they turn off your service when you are not late with your bill, verbally abuse customers, argue with customers regarding their bills [the grossly overpriced error filled bills] with accents so heavy you cannot understand them. They falsify their prices and absolutely will not give you the full price after your promos end- you literally have to verbally beat them to get the actual rate out of them (if even then) As soon as I find a replacement, they are sooo gone.

For what you get in price vs other sources, yes...overpriced. You must be assertive with service requests. Took us 4 techs to finally get most of our problems solved (required updated wiring - the first 3 techs put bandaids on, while #4 had been with the company for years and actually had pride in his work - spent hours working on our system and finally got it right). The "trick" to working with service: Don't blow up on them - its like dissing the cook before your food arrives - you might feel better at the time, but you may not get all you could have!). If you let them know you have the option to switch elsewhere for equil or less cost, and ask what prices might be available to tip the scales back to them, you can usually get your costs dropped a bit on a 12 month promotional basis. Keep in mind this as well: your account has notes attatched. Act like a jackass today, and anyone in the future that pulls up your account will know about it. Functionally, you will start out at Jackass status and you will have to prove otherwise to your next tech/rep. If you are assertive but understanding - and even nice - the people down the way will see that as well, and it will go better for you as you negotiate.